A hearing-impaired woman says she was upset when a Dunkin’Donut worker refused to service her because she couldn’t hear them because she covered her face or because she opened her mouth.
“I didn’t know how to handle it. I was confused. I couldn’t hear anything.
“I have a cochlear implant, but I didn’t have one at the time.
“I’ve never been denied service, and it hurts. It really hurts.
“Dunkin’Donuts is my favorite place.
“I called this girl and said I was deaf. I had to read her lips and she didn’t remove her mask.”
Shannon says the manager came in and “refused to write down something” and “refused to pull down his mask.”
“People don’t believe I’m deaf. I could feel and feel from him that he didn’t believe me,” she adds.
“He didn’t believe I was deaf because I speak so well. It’s a blessing and a curse.”
Dunkin’Donut later responded to the claim, and Shannon says she was able to meet with the manager and come up with some solutions.
In a follow-up video uploaded on September 23, Shannon states that the manager “apologized” as well as Dunkin’Donuts headquarters and franchise owners.
She wrote in the on-screen text that she felt the apology was “honest.”
Dunkin’Donuts said it would enable the use of whiteboards for written communication with Deaf people and implement the introduction of laminated menus to allow Deaf people to go around orders.
He also said that there is staff sensitivity training.
A previous statement to The Independent from Dunkin’Donuts said:
“At Dunkin, we are committed to creating a cozy environment and treating all our guests with dignity and respect.
“We contacted the guest to apologize, and we are actively working with her to resolve the issue.”
The Daily Star approached Dunkin’Donuts for comment.
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A crying hearing-impaired woman claims she turned her back from Dunkin'Donuts
Source link A crying hearing-impaired woman claims she turned her back from Dunkin'Donuts