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A woman with a disability “remains choked” after an M & S toilet access blunder and staff misunderstanding her

The woman, whose M & S staff allegedly stopped using the disabled toilet and later made a misgender, remained “embarrassed and choked.”

22-year-old Tay Beales was shopping at the M & S store on Exeter’s High Street with his girlfriend Freya around 2 pm on Tuesday, May 17th. Devon Live Report.. Tay, who suffers from epilepsy, said she wanted to use a toilet with a disability, but members of her staff were not allowed to her.

Staff reportedly told Tay from Devon that she was “not disabled” and later took her to the men’s toilet-even though she was a woman. Tay said she felt “suffocated” and “trying not to cry” after her incident upset and embarrassed her.

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Tay said: “Freyja went into the ladies’ room and the M & S woman was standing in front of the disability toilet, so she said I would open the handle. I told her I was disabled. I said, I’m suffering from a toilet, the sign on the door even said, “Not all obstacles are visible.”

“Then she said to me,’No, you need to go in there’ and shot me at a cow like a man. I don’t know I’m going inside a man at this point. I went in there and peeed.

“I felt uncomfortable and walked back into the ladies’ room. Then the staff looked at me again and said,” You don’t have to go to the disabled, “and made me like a cow again. I kicked him out of the woman’s toilet. I wasn’t angry, I was upset and embarrassed.

“I was trying not to cry. I suffocated when I tried to explain what happened.”

Tay’s girlfriend Freia talked to Devon Live and said she was using the bathroom when the incident happened, but claimed to have caught a customer who was rumoring with the staff when she came out. ing. “I heard a customer talking to an employee, and the customer said,’I can’t believe you put a man in the bathroom,'” Freya said.

Tay said she was “tearing” after the shock.

“Then, the staff said,” She wasn’t a man, so I didn’t know where to put it. She said she was disabled, but she wasn’t. ” The customer started asking if Tay was male or female and I intervened. “”

With total distrust, Freya and Tay went to complain with another staff member. “I spoke to the manager who apologized. I told the manager that I would make a formal complaint and then gave me the contact information. I think the manager didn’t take the case seriously.”

“I was embarrassed to have to explain everything that happened in front of the customer,” Freya said. It’s the employee’s position to determine if there is a disability and whether the customer is male or female. Not.

“I think it’s terrible that the various obstacles, pride, and the brands that represent all of these campaigns don’t take it seriously, especially face-to-face. I wasn’t reassured that the problem would be resolved. “

“Everything was inconsistent because there was a sign on the door that not all obstacles were visible,” Tay added. We’re in 2022, so we want people to know more about this.

“I really felt the trash. Everyone must have heard because the toilet was full. Then I had to go downstairs to explain, so more people asked what happened.

“I don’t rush back to M & S. I posted on TikTok. People were very supportive unless the M & S staff changed and became open. Why do we want to do that?”

“I went there to buy household items for my new home, but left empty-handed and felt embarrassed,” Freyja said.

After the incident, an M & S spokesperson said: Because of the services we have set up for ourselves, and the upset this has caused. We talked to Tay today to apologize directly, and she accepted the apology gesture. “

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A woman with a disability "remains choked" after an M & S toilet access blunder and staff misunderstanding her

Source link A woman with a disability "remains choked" after an M & S toilet access blunder and staff misunderstanding her

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