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Make life at the station easier

Train travelers who need boarding assistance can now book help two hours before departure (anytime, anytime) instead of the last six hours.

Passenger Assist allows you to request assistance reservations in advance so that your train company staff can help you navigate stations, get on and off trains, and arrange ramps for getting on and off trains.

Train operators also provide disability equality training to all frontline staff and integrate accessibility into all industry plans.

Clive Wood, the guide dog campaign manager, said:

“Reducing the minimum booking time makes passengers more spontaneous. This is an important step in enabling everyone to travel by train.”

Jacqueline Starr, CEO of Rail Delivery Group, said: This is a positive step that has a huge impact on our customers and gives them greater flexibility so they can travel with confidence. “

Passengers can book assistance through passenger assistance through the Transreport app, or call 08000223720 or text 60083. For textphone / minicom, 0845 6050600.

You can also start up without prior reservation. The train company asks staff to notify them when they arrive at the station and to use help points if they need help.

Make life at the station easier

Source link Make life at the station easier

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