Business

Shell Energy to take over Goto Energy’s customers

Author: Emma Lunn

October 22, 2021

Ofgem has appointed Shell Energy Retail to supply Goto Energy’s customers after the energy company collapsed earlier this week.


Goto Energy There were about 22,000 domestic customers. It is the fourth supplier to collapse this month, the thirteenth since the beginning of September.

Significantly higher wholesale gas prices have disrupted several smaller providers in recent weeks, including Avro Energy, Utility Point, People’s Energy, PfP Energy, Green Supplier and MoneyPlus Energy.

Ofgem said he chose Shell Energy according to a “competitive” process to get the “best deal” for his customers.

The funds paid by Goto Energy’s current and former domestic customers to their accounts are protected where they trust.Domestic customers Energy price cap With their new supplier.

For existing Goto Energy customers, the energy supply will continue as usual after switching to Shell on October 21, 2021.

Goto Energy customers will be notified of the changes within a few days. If you wish to switch suppliers, you can shop, but we recommend that you wait for the transfer to complete. If you decide to switch to another supplier, your customers will not be charged an exit fee.

Neil Lawrence, Director of Retail at Ofgem, said: We understand that this news can be disturbing to our customers, but don’t worry. Their energy supply will continue as usual and the customer’s credit balance will be respected.

“Your energy supply will not be interrupted. Shell will contact you for more information over the next few days. Once the transfer is complete, customers will be able to search for better deals as needed.”

Shell Energy to take over Goto Energy’s customers

Source link Shell Energy to take over Goto Energy’s customers

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