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StubHub was accused of not disclosing when customers were buying from advertising | Competition and Markets Authority

StubHub is when customers are buying tickets from professional promotions Legal business Given to the consumer watchdog.

The Competitive Markets Authority (CMA) requires sites such as Viagogo and StubHub to let customers know when tickets are available. Sold by professional ticket tradersDominate the resale list of gigs and other events, and fans will pay significantly higher prices.

In response to the Guardian, StubHub argued that it would comply with this requirement with the goal of ensuring that customers were informed who to contact in the event of a problem. This may include being denied entry at the door because the resale site continues to sell gig tickets, even if resale is not permitted.

A new analysis of the StubHub website earlier this week found a list of tickets to see the following artists: Adele When Coldplay Parliamentarians and activists expressed concern as the seller details were not included.

Some lists may be from the average fan who couldn’t join and wanted to get their money back, Report by CMA This year, we’ve found that promotions are usually behind more than 50% of the tickets listed. Viagogo And StubHub.

According to sources in the advertising world, I tried to upload the information I needed, but it didn’t show up on the StubHub website.

The Guardian also cross-referenced the Viagogo and StubHub events and found that the exact seats for the same show were advertised on the former site, but not on the latter.

Immediately after the Guardian asked StubHub about the disclosure, some trader details began to appear on the site.

Viagogo bought StubHub last year, CMA forced to sell UK and EU businesses After a competition inquiry.

Digital Fuel Capital (DFC) has intervened to buy StubHub UK.

Labor Party lawmaker Sharon Hodgson, party leader Keir Starmer’s parliamentary aide, said the apparent lack of disclosure by StubHub “should sound a warning at the CMA.”

She said StubHub appeared to be “retreating legal obligations,” including the promises given to the CMA, as part of an investigation into consumer law violations by both Viagogo and StubHub.

“The evidence presented to the CMA is either proven or unproven,” she said.

“If so, I urge them to do their job, initiate coercive action, and help protect British consumers.”

Adam Webb of the music industry group Fan Fair Alliance is backed by band managers such as: Arctic MonkeysSaid that the evidence that the consumer protection law had been violated was “clear cutting.”

“I can only speculate that the CMA is either ignoring this evidence or they don’t believe it is important enough to intervene,” he said.

The CMA said it would take “appropriate action” if there was evidence that the company did not comply with consumer law.

StubHub said it is “fully compliant” with the requirement to publish promotional details. “As stipulated by the CMA business, if we become aware of a breach, we will take corrective action to remove the list and notify the seller,” a spokeswoman said.

StubHub was accused of not disclosing when customers were buying from advertising | Competition and Markets Authority

Source link StubHub was accused of not disclosing when customers were buying from advertising | Competition and Markets Authority

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