Will I be disconnected if the energy supplier goes bankrupt?Experts will answer your question

The soaring wholesale gas caused 18 suppliers to go bankrupt in just six weeks.Here, Resolver’s Martyn James talks about your rights

18 companies went bankrupt in the last 6 weeks

At a glance at the latest news, it’s hard to worry about energy bills and corporate bankruptcies.

There are still many unknowns in this story, such as what will happen with future energy prices.

But for now the good news is now. Both regulators Ofgem and Energy Ombudsman are planning for the affected people. Bankruptcy company..

Of course, there is now a great deal of uncertainty across the energy sector.

It is not possible to predict what the government will (or will not) do, but it is clear that decisive action will be needed in the coming months. Keep watching the news.

Here are some answers to the most frequently asked questions this week.

Households are already facing a tough winter and energy price caps are rising


Getty Images / iStockphoto)

What if I’m competing for an invoice with my old energy provider?

If the current supplier collapses, many complaints about the pending bill could be taken up by the new energy supplier. That’s because they’ll be chasing you for unpaid money.

If you’re wrongly billed, back-billed (the company chases you for more than 12 months of debt), and you feel other controversy about something like a broken meter, the new energy company is latent Can help you.

It is still unclear whether these disputes will be “passed” to the new energy provider, so Resolver recommends filing a new formal complaint with the business.

If you have previously used Resolver to file a complaint, you will need to set up a new case, but we recommend that you cut and paste the previous complaint content and apply it to the new case.

The same is true for complaints escalated to the ombudsman via Resolver.

What if I’m borrowing money from an old energy provider?

Ofgem states on its website that the credit balance will be passed to the new provider. Here you can decide whether to use your credit balance for future billing or request a refund.

Given the potential for increased energy prices, it is advisable to choose the first option.

If your credit balance does not appear in your new account, please file a complaint with your new energy provider.

What if I don’t want to stay with my new energy provider?

If you’re dissatisfied with your new provider, you don’t have to stay with it.

However, it can be difficult to switch to another business now. This is because most comparison sites turn off the energy switching option.

The comparison site is waiting to see which SMEs are still in business and how much they will be billed with the rest of the providers.

Most consumer rights professionals Now is not a good time to switch.. So, if possible, light it up and keep an eye out for news updates.

What if the bankrupt company has an open complaint?

Once the business is liquidated, the grievance process is virtually closed and you usually cannot file a complaint.

There are exceptions to this. You can sometimes address issues with a business appointed liquidator, but primarily your complaint ends at this point.

If you “escalate” a complaint to the Energy Ombudsman, either through the resolver or by contacting the Ombudsman directly, you will be contacted to provide up-to-date information on what will happen next. The ombudsman said on its website:

For those who have registered a dispute with our service, Ofgem will provide updates as soon as it appoints a supplier of Last Resort (SoLR) and it will be clear if the new supplier is in a position to assist you. case.

The reason the ombudsman doesn’t say that all complaints will be closed is because your new energy provider has some examples. can Look at your complaint.

Can I keep the old rates?

Unfortunately Switch to a new provider after your energy company goes bankrupt, They put you on a capped rate (according to regulatory regulations).

However, that cap increased significantly last week at major energy providers. Therefore, you will not be permanently “fixed” to this fee, but you may pay quite a lot.

How much will my bill increase?

In the news of the last few weeks, there have been many horror stories about rising energy prices.

Billing is now rising once the energy price cap begins. This is the “upper limit” of the price that a company can charge.

The price cap is reviewed twice a year and the next announcement will be made in February 2022 (effective April 2022).

At that point, the bill is likely to rise again, but given the controversy over rising prices, it’s still unclear what action the government will take.

Will you be disconnected?

No, it’s a simple answer. When switching to a new energy provider, the process is “remote” and you don’t have to tinker with the meters.

You should not lose power in the process, and if you are accidentally blocked, various coverage of your rights, the speed with which you have to deal with the problem, and the compensation the company has to pay you. There are various rules and regulations.

What can I do if I can’t pay for my energy?

There is a range of things you can do if you are having a hard time paying your bills, but the most important thing is to speak as soon as possible.

Ofgem’s rules state that energy providers must work with you to make affordable plans, but you must be prepared to give them a little information about your situation. ..

These solutions may include:

  • Review of regular invoice payments and debt repayments.
  • Suspension or reduction of payment.
  • More time to repay unpaid debt.
  • Access to difficult funds;
  • Proposals for better rates and energy saving methods.

You may have heard about support and support for the elderly and vulnerable people.

NS Priority service registration Is a free support service that helps all kinds of people who may need this support. You’ll need to contact your energy provider to get on the list, but it’s free to do so.

Learn more about Learn more about your rights and how to make a complaint at

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Will I be disconnected if the energy supplier goes bankrupt?Experts will answer your question

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